The Future of Customer Engagement: Real-Time Experience (RTX)

The world has changed dramatically over the past decade: consumer-to-consumer engagement has gone from voice phone calls to text and instant messaging. However, business have lagged behind rather embarrassingly: business-to-business and business-to-consumer engagement are still primarily based on voice and e-mail. It’s time for businesses to adopt real-time experience (RTX) as a philosophy when engaging their…

The 7 Categories of Coworkers

Over the years, I’ve come to depend on using three dimensions to evaluate employees; while many more sophisticated models have been devised by professional organizational behaviorists, I’m a fan of simplicity and the number 3 :-). I believe that understanding these three dimensions allows you to practically evaluate any employee and, more importantly, articulate their strengths…

Why 2016 Will Go Down In History

Something big has recently happened. And not many people are talking about it. Like companies and individuals, even federal governments sometimes need to borrow money. They borrow money by issuing what’s called a Government bond. These bonds, like all loans, have an interest rate associated with them; a bond’s interest rate is referred to as…