The world has changed dramatically over the past decade: consumer-to-consumer engagement has gone from voice phone calls to text and instant messaging. However, business have lagged behind rather embarrassingly: business-to-business and business-to-consumer engagement are still primarily based on voice and e-mail. It’s time for businesses to adopt real-time experience (RTX) as a philosophy when engaging their…
Since the inception of social media, it’s been my philosophy to maintain political and ideological neutrality; I don’t plan on changing that today. However, this election has taught me a number of personal lessons about our socioeconomic conditions that belie any particular ideology: 1. There are a lot of disenfranchised people in this country, most…
Dear young person: The world has changed since your parents were children; in fact, I’d anecdotally argue that the generational gap between your generation and theirs is larger than the prior two or three gaps combined. Can you believe we didn’t have iPhones just ten years ago? There was barely a “Worldwide web” just twenty years ago. A car that…
Over the years, I’ve come to depend on using three dimensions to evaluate employees; while many more sophisticated models have been devised by professional organizational behaviorists, I’m a fan of simplicity and the number 3 :-). I believe that understanding these three dimensions allows you to practically evaluate any employee and, more importantly, articulate their strengths…
In honor of Labor Day in the United States, our discussion turned to the topic of “work”; what advice would we give our children about choosing work and making the most of it? Well, I’ve done my best to distill the conversation into seven salient tips. 1. Don’t solve for the rest of your life;…
Surrounded by some of my most trusted friends, I asked the following question: “if you could distill your top relationship lesson into a one-liner, what would it be?” A passionate, sincere, and admittedly sometimes humorous discussion ensued between a group of men whose ages ranged from twenties to sixties, some of whom had been married for decades,…
Something big has recently happened. And not many people are talking about it. Like companies and individuals, even federal governments sometimes need to borrow money. They borrow money by issuing what’s called a Government bond. These bonds, like all loans, have an interest rate associated with them; a bond’s interest rate is referred to as…
