Three Reasons Why, In SaaS, Customers Really Are the Drivers of Revenue & Growth Yes, every new company starts with no customers and a greenfield of prospective ones. The focus, naturally, is on customer acquisition. The focus is on prospects. For software-as-a-service (SaaS) companies, like other subscription-based industries, as the company grows, the focus and…
No, the first one is not doing upside-down push-ups on one’s desk every morning; although, I’m quite certain that would really help :-). Those who know me know that I’m a health and fitness fanatic, and I’m frequently asked by fellow executives what advice I might have to improve their health and fitness without a…
Businesses are metrics-driven and, as good stewards of our businesses, we monitor a number of them on a regular basis to guide our decisions and our understanding of our performance. But, a singular value of the metric doesn’t give us much perspective on whether we’re improving or not. So, we might compare our performance now…
Little news is getting as much coverage as the financial crisis in Cyprus and the unprecedented levying of an implicit tax on bank accounts as a means of funding the bail-out. This excellent summary by the Guardian explains the crisis in layman’s terms and is worth a quick read. The increasing number of financial crises…
Much has been written about the importance of good management to an organization’s success; in fact, the field of organizational behavior has created a substantial and respected science around this and other aspects of building successful organizations. However, I’ve found that, with only a few characteristics, I can quickly identify the best managers in any…
The Elephant For many years now, in business offices and break rooms throughout the country, there was an “elephant in the room” nearly as taboo to acknowledge in a business setting as religious and/or political ideologies. After all of these years of being invisible and creating pent-up tension, that elephant not only made itself visible…
Against the Herd 