The 7 Goals of SaaS Companies

Over the years, I’ve had the honor of being part of some incredible software-as-a-service (SaaS) companies. And now, as part of my work at Mindshare Ventures, I continue to work closely with and invest in SaaS startups trying to scale. After running many a strategic planning session, one begins to see the patterns: yes, each company has different challenges…

The 4 Principles of Productivity

This last year, as I’ve juggled what has felt like hundreds of priorities due to my work with the startups of Mindshare Ventures, as well as my own startup venture, AtlasRTX, I’ve really had to redouble my focus on personal productivity. While a lot has been written on this topic over the years, I wanted…

The Future of Customer Engagement: Real-Time Experience (RTX)

The world has changed dramatically over the past decade: consumer-to-consumer engagement has gone from voice phone calls to text and instant messaging. However, business have lagged behind rather embarrassingly: business-to-business and business-to-consumer engagement are still primarily based on voice and e-mail. It’s time for businesses to adopt real-time experience (RTX) as a philosophy when engaging their…

The 7 Categories of Coworkers

Over the years, I’ve come to depend on using three dimensions to evaluate employees; while many more sophisticated models have been devised by professional organizational behaviorists, I’m a fan of simplicity and the number 3 :-). I believe that understanding these three dimensions allows you to practically evaluate any employee and, more importantly, articulate their strengths…